FAQ

General

Can I add perfumes or oils to my Floor Steamer or Steam Cleaner?

You CANNOT add detergents, perfumes, oils, or other chemicals to the Boiler. The product warranty will be null and void if anything other than water is added to the Boiler.

Why isn’t there steam coming out of front jets of my Floor Steamer when I pull the trigger?

The handle must be fully extended in order for the trigger to operate and produce frontal jet steam. Unlock the middle clip on the pole and pull the handle up to it’s maximum height. Test the trigger for tension before locking back into place.

Can I use Antibak with my Floor Steamer or Steam Cleaners

Antibak can only be used with the Superclean Floor Steamer. It must be measured and used in the FRONT TANK only, NEVER the Boiler.

Why does the Green Ready Light turn off when I’m using my Floor Steamer / Steam Cleaner?

Monster Steam Cleaners and Floor Steamers have a Thermostat Temperature Control. When the correct temperature in the boiler is reached, the thermostat cuts off power, making them more energy efficient.

When should I replace my Microfibre pads?

Microfibre Pads are designed to last for hundreds of uses.  It will depend on how often you use your Pads and how well you clean & maintain them. Use mild soap and water to hand wash or a gentle cycle on the washing machine. Allow to air dry. Never using fabric softener or bleach.

Does the Floor Steamer or Monster Compact clean carpets and rugs?

NO! Monster Floor Steamers and Steam Cleaners are not designed to steam clean carpets or rugs. The carpet accessory tools provided with the Floor Steamers and the Monster Compact will ONLY deodorise and refresh carpets and rugs.

Can the Monster Steamers be used on laminate or floating floorboards.

YES!   Monster steamers can be used to clean all SEALED HARD  surface floors. All Monster Floor Steamers and Steam Cleaners a Pressurised Boiler. This means the stainless steel boiler heats up to 130◦C / 260◦F, producing HOTTER, DRIER STEAM, without leaving floors soaked.

Sales

Where Can I purchase replacement accessories for my Floor Steamer or Steamer Cleaner?

Replacement  packs of Microfibre Pads, and Nylon and Brass Brushes can be purchased through our online store or from selected retailers.

All other Monster product accessories can be purchased through our online store. Alternatively call the Monster Customer Support Line to order a replacement.

Find us at these great stores!